Frequently Asked Questions
Everything you need to know about your beauty essentials.
Are your products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All our products are 100% cruelty-free and we offer a wide range of vegan-certified options clearly marked on each product page.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for opened products?
We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it for a full refund or store credit, even if it has been lightly used.
Do you offer international shipping?
Currently, we ship to over 25 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How can I check the expiration date of my products?
Each product features a Period After Opening (PAO) symbol, which looks like an open jar with a number and the letter 'M' (e.g., 12M). This indicates how many months the product remains effective after opening.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.